Mouse Club FAQ

Last Updated: April 18th, 2022

 

We operate every day Monday - Friday from 9AM to 4PM. This is when we fulfill orders, respond to contact requests, and work on improving our store.

 

Shipping

Q) How long until my order is shipped?

A) Most orders placed are shipped within 1-2 business days. We try to ship orders out on Mondays, Wednesdays, and Fridays. We cannot ship on National Holidays as the post office does not operate on those days.

Q) How long does shipping usually take?

A) Most U.S. customers should receive their order within 3-7 business days. International orders to Canada have typically taken around 10-14 days. For Europe and other international destinations, orders typically arrive within 2-3 weeks, but we have seen some transit times reach as long as 40 days during busy parts of the year.

 

Orders

 

Q) Can I cancel/change an order I placed?

A) As long as your order hasn't shipped, then yes absolutely! Just send us a message through our contact page with your name and order number. We check our email before fulfilling orders so we should catch it and cancel it.

If you need urgent order assistance, your best bet would be hopping in our Discord and sending us a message there.

Here is a link to our discord. You can hop in and send me (Jason) a message directly with your issue and order number. I have the orange owner tag role at the top of the role list.

 

COVID-19 & Other

Q) Am I safe ordering from you guys? What measures are being taken against COVID-19?

A) Of course! Staying safe during ongoing outbreak is one of our biggest priorities right now. We always keep a clean working station, and wipe down everything that comes in and goes out from our location. We promise we wont get you with our stuff! :)

Q) What happens if a tropical storm/hurricane is coming?

A) We're located in Puerto Rico and the hurricane season is pretty tricky for us too. USPS will deliver when they can, sit tight and stay safe! If anything gets ruined or lost, we'll make sure to take care of it for you.

 

Warranty

Cables: All cables are tested and working before shipping. For your peace of mind, we currently offer a 6 month warranty on all of our completed cables.

Everything else: We do not currently offer any warranty on any other products we offer. Most other products we stock are consumables and will degrade over time. Though we don't offer warranty, we will always replace anything defective on arrival, so please do not hesitate to contact us if something is clearly defective or not working properly.

Please see our warranty policy located here for more information.

 

Returns

If you've ordered something you no longer want or need, you can refuse the package from USPS and have it returned to us for a partial refund. We will refund the total amount of your order minus the shipping costs.

If you have already received the package, but decided you don't want the items, it does get a bit trickier. We like to be as flexible as possible whenever we can, but unfortunately, most of the stuff we stock we cannot accept returns for. We want to avoid restocking any potentially used, misused, or fraudulent items, so we are not able accept product returns at this time. Though we don't offer product returns, we will always replace anything defective on arrival, so please do not hesitate to contact us if something is clearly defective or not working properly.

Please see our return policy located here for more information.