Mouse Club FAQ
We operate every day Monday - Friday from 9AM to 4PM. This is when we fulfill orders, respond to contact requests, and work on improving our store.
Q) How long until my order is shipped?
A) Most orders placed are shipped within 1-2 business days. We try to ship orders out on Mondays, Wednesdays, and Fridays. We cannot ship on National Holidays as the post office does not operate on those days.
Q) How long does shipping usually take?
A) We can't really give an exact timeframe due to how many factors determine shipping transit time, but most U.S. customers should receive their order within 3-7 business days. International orders to Canada have typically taken around 10-14 days. For Europe and other international places, orders typically arrive within 2-3 weeks, but we have seen some transit times reach as long as 40 days during overloaded parts of the year.
Q) Can I cancel/change an order I placed?
A) As long as your order hasn't shipped, then absolutely! If you need urgent order assistance, your best bet would be hopping in our Discord and sending us a message directly.
Here is a link to our discord. You can hop in and send me a message directly with your issue and order number. I have the orange owner tag role at the top of the role list.
COVID-19 & Other
Q) Am I safe ordering from you guys? What measures are being taken against COVID-19?
A) Of course! Staying safe during ongoing outbreak is one of our biggest priorities right now. We keep a clean working station, and wipe down all mail in and out of our location. I'm a huge gamer, so you already know I don't go outside.
If any of us felt any signs of being sick, we would immediately disable the website and stop operating until things were safe again. We promise we wont get you with our stuff! :)
Q) What happens if a tropical storm/hurricane is coming?
A) We're based in Puerto Rico and the hurricane season is pretty tricky for us too. USPS will deliver when they can, sit tight and stay safe! If anything does happen to get ruined or lost, we'll take care of it for you.
All cables are tested and working before shipping. For your peace of mind, we currently offer a 6 month warranty on all of our completed cables. We will also always replace anything defective on arrival.
We like to be as flexible as possible wherever we can, but unfortunately, most of the stuff we stock we can't reasonably accept returns for. If you receive anything defective, we will always replace it for you, but we are unable to accept product returns at this time.