We operate every day Monday - Saturday from 9AM to 5PM. This is when we fulfill orders, respond to contact requests, and work on improving our store.
Q) How long until my order is shipped?
A) Most orders placed before 10AM are shipped out the same business day. All orders should be shipped within two business days. If you order large quantities of supplies then you might see some longer processing times, but we try to work quick!
Q) How long does shipping usually take?
A) We can never give an exact timeframe due to how many factors determine the transit time, but most U.S. based customers should receive their order within 3-5 business days.
Q) What measures are being taken against COVID-19? Am I safe ordering from you guys?
A) Of course! The ongoing outbreak is one of our biggest priorities right now. We keep a completely clean working station, and wipe down everything in and out of our location. You should still take proper measures for your own prevention with incoming mail, but we wont get you with our stuff.
Q) Can I cancel an order I placed?
A) We try to be as flexible as possible with this, but most orders are packed pretty quickly after they come in and can't be cancelled. If you need urgent help, your best bet is to contact us on Discord and we'll see what we can do for you.
Q) What happens if a tropical storm/hurricane is coming?
A) We're based in Puerto Rico and the hurricane season is pretty tricky for us too. If any packages get delayed by USPS, it would be completely out of our control. USPS will deliver when they can, sit tight and stay safe! If anything does happen to get ruined or lost, we'll take care of it for you.
All cables are tested and working before shipping, but sometimes life just happens. For your peace of mind, we currently offer a 6 month warranty on all of our completed cables. We will also always replace anything defective on arrival.
We really want to be as flexible as possible with this, but unfortunately, most of the stuff we sell we just can't accept returns on. If you receive anything defective, we will always replace it, but we do not accept returns on DIY products or clearance items.