If your products have arrived defective, please do not hesitate to contact us to get them replaced.
If your cable was previously working but has stopped working or is starting to have issues, then here is where you'll find the most common issues and the steps you can take to fix them on your own. Defective paracord cables are extremely uncommon, but if you find yourself with one, you may be able to salvage it!
Note: Please do not try to fix your defective cables or supplies without any experience. We are not responsible for any further damage you cause to your products or devices.
My cable keeps connecting and disconnecting
This one is pretty tricky, because there are a ton of different reasons why this could be happening.
1) Ensure your cable is within USB 2.0. spec, 15 feet maximum. We keep our cables at 6-10 feet maximum to ensure this doesn't happen.
2) Ensure your wires are soldered and crimped properly, with no loose wires / shorts / solder bridges. Use an ohmmeter to test for continuity and/or solder bridges between wires.
3) Try a different USB port if you haven't already. Some ports tend to be more loose and wiggly than other ports, leading to a poor stability of connection.
Nothing happens when I plug my cable in
This one is usually due to an incorrect pin layout on the JST connector or USB Type A terminal.
1) Test the mouse with another cable, preferably the original cable, to ensure that the mouse is still in working condition.
2) Ensure your JST connector is properly crimped and placed into the correct layout for your specific device. The layout used for each device can vary, even if the type of connector is the same. See our pin layout guide for help with this.
If your pins need to be rearranged in the connector, you need to slightly lift the "tabs" on the JST connector to unhook the crimp pins, and gently pull the wire out of the connector. It should easily come out, so if your wire is not coming out, make sure the tab is pulled back enough. Once you have the wires out, place them in the correct order and set the tabs back into place.
3) Ensure your USB type A terminal follows the proper pin layout. For our terminals, we use the following pinout: +5V | D- | D+ | GND - this is represented with the following colors: red | white | green | black.
If you aren't using our terminals, you need to find out what order your terminal uses. Do not guess - if you place one of the power lines incorrectly, you could brick your cable and/or device.
If none of the above works, you may have a break somewhere in one of the wires, rendering the cable broken.
If you are having issues that aren't listed here, feel free to hop in our Discord and ask around, or even send us a message directly.
Our guides are not published live yet. Once they are, we will place them down here.
In the meantime, there are plenty of amazing guides already on iFixit for you to use.
Thanks for your patience and see you soon!