Warranty Policy

Last Updated: April 18th, 2022

Cable Warranty

All cables are tested and working before being shipped out. Any and all defective items will be troubleshooted and immediately replaced, no questions asked. We want you to feel safe when you order from us!

We currently offer a free 6 month warranty included with any of our cables. If your cable stops working for whatever reason, we’ll have you send it back to us with a pre-paid label, and we’ll repair it or replace it with a brand new one, free of charge.

Broken cables that have been intentionally subjected to abnormal usage and are now broken due to this usage will not be eligible for replacement. These reasons include (but are not limited to):

  • Direct exposure to extreme heat (lighter, open flame, etc.)
  • Cut, torn, or ripped apart intentionally
  • Incorrect cable installation or pin rearrangement leading to cable failure

If it is found that you have sent us a cable that has been subjected to intentional abuse, we will not fix or replace the cable, and you will be required to pay the shipping costs required if you would like the cable returned to you.

 

Other Warranty

We currently do not offer any warranty on any other supplies we offer. Most products we stock are consumables and will degrade over time, so we cannot reasonably offer warranty for them.

That doesn’t mean we’ll leave you completely out to dry if something happens and you need something replaced - we’ll do our best to make things right if you aren’t happy. Just shoot us a message through our contact page, or drop a message in our Discord.