All cables are tested and working before being shipped out. Any and all defective items will be troubleshooted and immediately replaced, no questions asked. We want you to feel safe when you order from us!
We currently offer a free 6 month warranty included with any of our cables. If your cable stops working for whatever reason, we’ll have you send it back to us with a pre-paid label, and we’ll repair it or replace it with a brand new one, free of charge.
Broken cables that have been intentionally subjected to abnormal usage and are now broken due to this usage will not be eligible for replacement. These reasons include but are not limited to:
- Direct exposure to extreme heat (lighter, open flame, etc.)
- Cut, torn, or ripped apart intentionally
- Incorrect cable installation or pin rearrangement leading to cable shorting/failure
If it is found that you have sent us a cable that has been subjected to intentional abuse, we will not fix or replace the cable, and you will be required to pay the shipping costs required to return the cable to you.
We currently do not offer any warranty on any of our DIY supplies. That doesn’t mean we’ll leave you completely out to dry - we’ll do our best to make things right if you aren’t happy with what you receive, just shoot us an email or message on Discord.
For more information on returns, see our return policy.